Comprehensive Service Overview

At Affinity by True Freedom, we understand the importance of maintaining independence and quality of life as you age. Our non-medical home care services provide essential support across various aspects of daily living, ensuring comfort and dignity for our members. From nutritional assistance to personal care and household upkeep, our comprehensive services can enhance your living experience, offering peace of mind and fostering well-being.

The comprehensive services offered by Affinity by True Freedom are tailored to enhance the daily lives of our members, ensuring comfort and dignity. These services include:

Meals & Nutrition

It focuses on more than just meal prep; it involves comprehensive meal planning, dietary monitoring, and managing food supplies, all tailored to our members' unique dietary needs and preferences. Our caregivers take an active role in cooking, ensuring meals are nutritious and aligned with members’ health goals, saving them both time and money. This holistic approach to nutrition underscores the importance of a balanced diet in maintaining and enhancing the overall well-being of our members.

Home Upkeep

Our caregivers ensure environments are tidy and welcoming, performing tasks like sweeping, surface wiping, laundry, and linen service, which are essential for a comfortable home. Members must understand that while we prioritize a clean living space, our services do not extend to heavy-duty tasks or deep cleaning, aligning with our goal to enhance daily living without substituting for specialized maid services.

Health Routine Assistance

Underscores our commitment to supporting members' daily health routines through non-medical care. This includes help with personal hygiene, dressing, bathing, toileting, and gentle reminders to take medications alongside activities designed to promote physical well-being. The caregivers ensure these everyday tasks are managed with care and respect, enhancing members’ ability to maintain a healthy and independent lifestyle.

Shopping Assistance

Whether grocery shopping, picking up medications or acquiring essential living items, caregivers are ready to provide or accompany our members on these errands, ensuring they have everything they need for their daily lives.

Appointment Support

We understand the importance of keeping up with medical appointments and personal engagements. Caregivers accompany these appointments, ensuring members have the support they need to attend important events. Please note, for transportation, caregivers use their company vehicles insured by their agencies, as True Freedom covers accompaniment hours only, not transport liabilities or mileage.

Personal Assistance

From reading and writing mail to managing bills, caregivers offer personal assistance to help manage daily routines effectively. This support ensures our members can navigate their day-to-day activities with ease and confidence.

Service Flexibility: Our services extend beyond these categories and tailored to meet the unique needs of our members. While emphasizing the efficient use of services to preserve hours for essential support, we encourage members to communicate their needs to ensure a personalized care experience.

Service Notes: For shopping assistance and appointment support, it’s crucial to recognize that caregivers are prohibited from using personal or members’ vehicles due to liability issues. Transportation is instead provided through company vehicles, insured by their agencies, to ensure safety and compliance while focusing on accompaniment and support within our service range. Moreover, should a trusted friend or neighbor decide to use their vehicle or the member’s for transportation, True Freedom explicitly disclaims responsibility for any incidents, such as accidents, theft, or damages. It’s also important for members to be aware that True Freedom’s scope is dedicated to non-medical home care assistance; we do not offer maid, housekeeping, maintenance, or yard services. Our commitment is to support our members with essential non-medical needs, ensuring they receive the appropriate care and assistance to maintain their quality of life at home.

Utilization Guidance

Our guidance on utilizing services encourages members to allocate their care hours to essential needs, focusing on support where it’s most impactful. While our services offer flexibility, we advise against using hours for tasks that members can manage independently. This approach helps preserve hours when assistance is crucial, and you have coverage hours to enjoy a high quality of life with the support of Affinity by True Freedom.

Understanding the best way to use your plan hours can significantly enhance your experience with Affinity by True Freedom. Our plans include Agency Hours and Anytime Hours, offering flexibility for various needs.

Maximizing Your Membership Hours

At Affinity by True Freedom, we offer two distinct types of service hours to cater to our members’ diverse needs: Agency Hours and Anytime Hours. Understanding the difference between these options and how to use them can significantly enhance the value of your membership. 

AGENCY HOURS

TAILORED PROFESSIONAL CARE

Agency Hours offer up to 5hrs a day access to professional caregivers from our network of vetted and licensed Home Care Agencies, available during weekdays from 9am to 5pm, excluding national holidays. These hours are best utilized for receiving essential services that require professional care, ensuring members use their hours judiciously and according to their specific daily needs.

 

Example of Agency Hours Use:
John Doe, with his Platinum Plan, strategically schedules Agency Hours for personal care and home upkeep based solely on his immediate needs, avoiding unnecessary daily bookings. By carefully planning his use of Agency Hours, John ensures he conservatively uses his allotted hours for essential services only, maximizing his membership’s value over time.

This approach underscores the importance of planning, allowing John to preserve his hours for when he truly needs them.

ANYTIME HOURS

FLEXIBLE, PERSONALIZED ASSISTANCE

Anytime Hours provide the flexibility to receive care from trusted Friend or Neighbor chosen by the member and approved by True Freedom, offering an invaluable option for personal assistance outside of Agency Hours, including evenings, weekends, overnight, live in 24/7 care, and emergencies. This option fosters comfort through familiarity and is especially useful when professional caregiver services are not available.

 

Example of Agency Hours Use:

Jane Smith leverages her Anytime Hours by enlisting her trusted neighbor, Alice, approved by True Freedom, for help with errands and appointments when Agency Hours are not in operation. This flexibility proves crucial for unexpected situations or simply when Jane prefers a more familiar presence. For instance, Alice assists Jane on a Saturday when she realizes she needs urgent shopping done, a task outside the Agency Hours.

This example illustrates the importance of having a trusted individual as a complement to professional care, ensuring members have access to support anytime, thereby enhancing the membership experience without unnecessarily depleting their allocated hours.

Utilizing Your Hours Effectively:
Members can choose daily which type of hours they prefer to use, though it’s important to note that only one option can be selected per day. This flexibility allows members to tailor their care based on their daily needs or preferences.

Key Takeaway: The strategic use of Agency Hours for essential professional care and Anytime Hours for flexible, personal support underlines the importance of thoughtful planning. While True Freedom encourages members to use their hours as needed, we also advise considering the essentiality of each service request. Hours are indeed precious, and while we firmly believe in the autonomy of our members to use their hours whenever they need them, we also encourage a mindful approach. Balancing the need for professional care with the comfort of trusted personal assistance allows for the judicious use of hours. This strategy not only ensures members enjoy the full spectrum of benefits offered by their plan but also maintains their lifestyle without the concern of prematurely exhausting their available hours. In essence, while the freedom to use your hours when you need them is yours, we recommend saving them for moments when they become truly essential, ensuring long-term support and peace of mind.